MM
Mazwi M
1 reviews | Active since Feb 2020
25 Nov 2020, 08:37
Debiting even when policies were cancelled, i want my money
I have called Clientele sent them emails, asking that they cancel the policies instead they keep on debiting, I need my money back and cancel the policies. How are you treating your customers?
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
25 Nov 2020, 09:57Dear Mazwi M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Nov 2020, 09:57
Official
Dear Mazwi M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Nov 2020, 14:28Dear Mazwi M,
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have addressed all the raised concerns regarding your request to cancel one of your policies.
On the outset, we would like to sincerely apologize for the delayed response in your request and assure you that this is not the level of service we aim to offer our clients.
We confirm that the policy has since been cancelled and we assisted further on your other requests.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have addressed all the raised concerns regarding your request to cancel one of your policies.
On the outset, we would like to sincerely apologize for the delayed response in your request and assure you that this is not the level of service we aim to offer our clients.
We confirm that the policy has since been cancelled and we assisted further on your other requests.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply26 Nov 2020, 14:28
Official
Dear Mazwi M,
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have addressed all the raised concerns regarding your request to cancel one of your policies.
On the outset, we would like to sincerely apologize for the delayed response in your request and assure you that this is not the level of service we aim to offer our clients.
We confirm that the policy has since been cancelled and we assisted further on your other requests.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have addressed all the raised concerns regarding your request to cancel one of your policies.
On the outset, we would like to sincerely apologize for the delayed response in your request and assure you that this is not the level of service we aim to offer our clients.
We confirm that the policy has since been cancelled and we assisted further on your other requests.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life