ZM
Zemvelo M
1 reviews | Active since Aug 2023
28 Aug 2023, 10:01
Debited without consent
I asked a lady who works for clientele to cancel the policy that was taken without my knowledge (IFA) perks...I always knew that the policy was cancelled until yesterday I got debited R350.please help my...when I tried to dispute on app it said the Debicheck is indisputable and unstoppable.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Aug 2023, 11:35Dear Zemvelo M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Aug 2023, 11:35
Official
Dear Zemvelo M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
ZM
Zemvelo M's updateReviewer Update
28 Aug 2023, 11:42Thank You... I'll be waiting
ZM
Zemvelo M's update28 Aug 2023, 11:42
Reviewer Update
Thank You... I'll be waiting
Clientele Life's replyOfficial
01 Sept 2023, 10:35 Dear Zemvelo M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply01 Sept 2023, 10:35
Official
Dear Zemvelo M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephone discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct