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Nishaad P

1 reviews | Active since Aug 2020

04 Aug 2020, 13:56

debited my account and yet my policy was canceled

i canceled my policy on the 23rd of July and yet i got an sms of confirmation and my account was debited ,please refund my account

0
Replies (4)
Clientele Life
Clientele Life's reply04 Aug 2020, 14:06
Official
Dear  Nishaad P,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
NP
Nishaad P's update04 Aug 2020, 15:16
Reviewer Update
kindly note iv been sending mails for the past few days and yet no response on all your platforms ,please sort this matter out asap
NP
Nishaad P's update05 Aug 2020, 10:35
Reviewer Update
still no reply from you guys

Clientele Life
Clientele Life's reply05 Aug 2020, 11:22
Official
Dear Nishaad P,
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

As per telephonic discussion we have outlined all the raised concerns regarding the Grace Refund turnaround time and the reason for the given time frame. 
 
Furthermore we have also confirmed the exact date that the funds will be transferred back into your account. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours Sincerely,
 Siphesihle Rodolo
 Service Support Specialist