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Oarabile M
1 reviews | Active since Dec 2022
02 Dec 2022, 10:20
Debited money from my account without authorisation
Clientele has debited money on the 23rd which I didn't authorise and I live of social grant money and they debited R430 from my account. I have been trying to contact them but to no avail.
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2022, 11:29Dear Oarabile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Dec 2022, 11:29
Official
Dear Oarabile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
06 Dec 2022, 10:25Dear Oarabile M
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply06 Dec 2022, 10:25
Official
Dear Oarabile M
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention As per our telephonic discussion, we confirm that you are satisfied with the feedback provided. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct