NP
Niyoka P
1 reviews | Active since Dec 2013
26 Aug 2015, 10:35
Debited me a day before the agreed date
After numerous emails back and forth and countless phone calls confirming that my debit date should be the 25th of each month, they still debit me on the 24th.<br> On a recorded call I was told that the admin fee would be waived and even that was debited.<br> So, this is how a once interested client will have nothing but the worst to say about your co. <br> Do not debit me again, I am no longer your client.
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Replies (1)Clientele Life's replyOfficial
26 Aug 2015, 14:59Hello tanithtaylin,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's reply26 Aug 2015, 14:59
Official
Hello tanithtaylin,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
