Debit without feedback
<p>I must say I am really shocked at Clientele and how they deal with member's. During the underwriting of my policy, I was given assured amounts for my siblings that didnt reflect correctly on the policy documentation. Upon querying this, I was told I was given incorrect figures. I have since not heard back from Clientele, if you tried calling and could not get through, why not email? I received numerous emails from ********** all with the policy documentation still with incorrect figures and nothing concerning the actual investigation of what was discussed on the call. Last Wednesday I received a sms advising that a premium of R361 would be debited from my account on the 10th. A debit for a policy thats still "pending" according to my knowlegde. I have since reversed this debit. I do not want to continue with this policy anymore, the servicing has already started off terribly, I fear to discover what the rest of my journey with Clientele will entail. Kindly cancel policy ********** 14.</p>
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Clientele Life's replyOfficial
13 Mar 2017, 09:14Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply13 Mar 2017, 09:14
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
16 Mar 2017, 11:52Thank you for bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you. We confirm that we have assessed the call between yourself and our sales consultant and unfortunately we were unable to reach you telephonically to provide you with the necessary feedback.
An email was also sent to you in this regard.
We assure you this is not the level of service we aim to provide our clients and this matter has been referred to the sales manager.
Please feel free to respond to our email or to provide us with an alternative number should you wish to discuss this matter or need any further assistance.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Best regards,
Clientele Life's reply16 Mar 2017, 11:52
Official
Thank you for bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you. We confirm that we have assessed the call between yourself and our sales consultant and unfortunately we were unable to reach you telephonically to provide you with the necessary feedback.
An email was also sent to you in this regard.
We assure you this is not the level of service we aim to provide our clients and this matter has been referred to the sales manager.
Please feel free to respond to our email or to provide us with an alternative number should you wish to discuss this matter or need any further assistance.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Best regards,