tS
thandeka S

1 reviews | Active since Jun 2015

30 Jun 2015, 10:37

debit when policy is cancelled

They debit in my account even when their policy is cancelled I real don't like it what is wrong with this insurance companies they think we plough money well we don't and I don't like it when they keep on doing debits unauthorised in my bank account I have responsibilities for that money and the reason I ended up cancelling the policy is that their premium kept on increasing every two months with additional fees that I don't know I real want my money that they debited today I want it back, I work hard for my money I am real not freelance for them to debit when it suit them. dear Clientele life insurance I want my money and I don't wish to ever see you on my Bank debits.

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Replies (1)
Clientele Life
Clientele Life's reply01 Jul 2015, 08:33
Official
Hello tdksoko,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist