Debit policy Money even though I cancelled the Policy

I have been paying clientele Legal since 2021 I logged a claim in 2023 for a divorce which I told them that I want nothing from my husband rather just us officially separating I was told by one of the lawyers that I needed to go to high court since my marriage was customary I did that Claim number P*** They claim that I did not lodge any claims with them on the system Recently my husband passed on last year September resulting me to be a paraplegic due to multiple gun shot wounds cause by my late husband Am still recovering from the incident I called clientele legal to assist in registering my customary marriage which resulted in the same answer that I need to approach the high court I did just that using a lawyer I than called them to cancel my policy since in all my matters they fail to assist me I received a cancellation email two days after my cancellation but they still debit my account Am unable to stop the debit order on the banking App And I cannot go to the bank due to my condition at the moment