AG
Anita G
1 reviews | Active since Feb 2012
26 May 2025, 17:48
Debit order without authorisation
I'm writing on behalf of my mother, Clientele life debited an amount of R500 in Capitec bank on the 23 May 2025 without her authorization.It is so wrong and the bank also not to be able to reverse the money.
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Clientele Life's replyOfficial
27 May 2025, 09:02Dear Anita,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address, ID Number and mobile number.
In order to escalate the query to the relevant department, please respond to the email we sent with your mother’s policy number (Ref number showing next to the deduction), her ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life
Clientele Life's reply27 May 2025, 09:02
Official
Dear Anita,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address, ID Number and mobile number.
In order to escalate the query to the relevant department, please respond to the email we sent with your mother’s policy number (Ref number showing next to the deduction), her ID number, and mobile number.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life