1 reviews | Active since Jun 2012
Debit order went off after death claim
my late husband have two different policy with clientele, the girlfriend submit the claim forms on the 22 of September and the payment was made immediately. what i dont understand is after the payment the went back and debit his account on the 27th of September . i did call clientele and ask for refund but they refuse. to my knowledge noone has rights to debit or withdrew the money from the deceased only one person who have a letter of authority can have access to the account. so please can someone advice me on this one is it legally or theft?
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing your concerns to our attention.
We confirm that we contacted the complainant on 03 November to discuss the concerns raised.
With reference to the debit order after death was reported, we confirmed that a refund of premiums will be processed and the relevant documentation for the payments were explained.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we contacted the complainant on 03 November to discuss the concerns raised.
With reference to the debit order after death was reported, we confirmed that a refund of premiums will be processed and the relevant documentation for the payments were explained.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist