TM
Thamsanqa M

1 reviews | Active since Mar 2025

07 Mar 2025, 02:06

DEBIT ORDER UNAUTHORIZED, NO REVERSAL

Clientele is full of K*K, the agent who works on the street asked me to listen to his St*pd pitch then told me to sign some stuff so that he can reach his target and I helped a fellow BLACK person. Only to find out he registered me with a policy but i waited for their call as he explained meaning that on the call i was supposed to give me the right to deduct or to accept the policy but I didn't receive the call. All of the sudden R350 was deducted from my Disability grant, when I called them i had to call for about 3 times waiting to be transferred to the "Rotation department", had to wait 30 minutes to get someone from the rotation department. I told him to cancel my policy, and told that no money will be refunded. I was supposed to use the money to send at home in Mpumalanga to support my siblings, but they don't understand that. THEIR AGENTS WORKING ON THE STREET ARE TAKING ADVANTAGE OF DISABILED COMMUNITY. I didn't give them my account number but somehow they did deduct from my account, how? Without my authority?. F*ck Lillian Dube, F*ck Desmond Dube, f CLIENTELE ****MERS

0
Replies (6)
TM
Thamsanqa M's update07 Mar 2025, 02:12
Reviewer Update
I want my money back, my siblings cannot starve while I am helping them back at home. Your agents aren't doing their job correctly and now my family have to suffer because they wanted to reach their daily target? That's *****.
TM
Thamsanqa M's update07 Mar 2025, 02:14
Reviewer Update
How do you even sleep at night? Knowing that you ****** a person trying to make a living? Thats bull****.
Clientele Life
Clientele Life's reply07 Mar 2025, 09:27
Official
Dear Thamsanqa aaron M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
TM
Thamsanqa M's update07 Mar 2025, 10:38
Reviewer Update
When are you going to refund my money? My siblings want to eat.
Clientele Life
Clientele Life's reply02 Apr 2025, 14:12
Official
Dear Thamsanqa M,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback. 

As discussed, the escalation process was sent to your cell number. 

We trust you find this in order and that this matter has been resolved to your satisfaction. 

Regards, Market Conduct 
TM
Thamsanqa M's update14 Apr 2026, 14:55
Reviewer Update
YOU ****BAGS HAVE NOT PAID MY MONEY.