bS
brony S

1 reviews | Active since Dec 2015

18 Dec 2017, 10:58

debit order that is not authorise

good day, please guys be aware of this skelem companies where the go to your account and deduct money without your permission they keep of asking did u sign any contract with them or did you attend the IFS workshop, when i ask them to send any paper work when i have signed the cant even speak but my main concern is how can they deduct the money fróm my account without my acknowledgement . so please guys South Africa is going to the end. ******* is all over

0
Replies (3)
Clientele Life
Clientele Life's reply18 Dec 2017, 13:00
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist

bS
brony S's update18 Dec 2017, 13:26
Reviewer Update
good day i need you guys to send me the copy of the contract that u said i have with you. i need all details of when? how? Why?
Clientele Life
Clientele Life's reply20 Dec 2017, 09:12
Official

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have investigated your complaint, however we attempted to contact you to obtain more details to investigate your matter further.

Please provide us with an alternative number or alternatively call the number which was sent to your cellphone via SMS.

We trust you find this in order.

Dalene van Rayne
Supervisor
Compliance