1 reviews | Active since Feb 2021
Debit order taken always before agreed date!!!!!!!!!!
This company is a ****.
1. These guys always get into my account before debit order date. They just debit funds even if there is no Holiday.
They debited on the 23rd Feb2021 and my debit order its for the 25th which is on a Thursday... for what???
I have been paying since 2016..... ******* of a company, claim free...still there is no cash back!!!!
R425 was debited just before my month end, Now I don't have money for petrol , you tell me I am supposed to wait for 48hours to get cash.
Why did you not wait for 48hous before you take my money before time.
This money was saved for my petrol and Kids Lunch, you just come and take.
I hate this company, Please cancel my policy with immediate effect and pay me the 475 back... I will find better insurance.
and Im covered for R10000.... does it make sense??????... 475pm for 10000... the cover does not grow only premiums.
Sies!!! Nx
I cant even begin to describe my disappointment!!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
Our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered.
As per our telephonic conversation, we confirm that a refund of the premium that was deducted today was paid back into your bank account. We would like to apologize for any inconvenience caused by the early debit order raised.
Furthermore, kindly note that this means that the premium for February will reflect as unpaid as it is too late for us to raise the debit again. An email with the Clientele banking details was sent in order for you to be able to make a cash payment. This will ensure that your cover continues.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
Our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered.
As per our telephonic conversation, we confirm that a refund of the premium that was deducted today was paid back into your bank account. We would like to apologize for any inconvenience caused by the early debit order raised.
Furthermore, kindly note that this means that the premium for February will reflect as unpaid as it is too late for us to raise the debit again. An email with the Clientele banking details was sent in order for you to be able to make a cash payment. This will ensure that your cover continues.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life