TM
Thulani M
1 reviews | Active since Nov 2020
26 Nov 2020, 16:22
Debit Order Reversal
Dear Clientele,I Would Like To Cancel Your Insurance Due To Financial Problem Since I Was Told A Propaganda By Your Clientele Labourers That If Won't Like Your Product I Won't Pay For It ,But If I Like I Will Pay For It. Yet Now My Money Has Been Taken From My Account Without My Concern.
My ID Number:*** Name:Thulani Surname:Mgenge Ref CLIENTELE ***DEBICHECK?21 Money Withdrawn From My Account R207.00
I Never Signed For This Insurance And I'm A Student,I Can't Afford This Thing And I Don't Know How They Got Access To My Bank Accounts. Please I Need That Money,I Have To Use It Urgently.
Thank You In Advance!
Helpful (0)
Replies (5)0
Replies (5)TM
Thulani M's updateReviewer Update
26 Nov 2020, 16:41I Need To Cancel This Insurance Thing.
I'm Really Unhappy About It.
It Takes My Money Without My Concern.
It Has Authorised Some Information In My Bank Account And I Don't Know How.
I'm Really Unhappy About It.
It Takes My Money Without My Concern.
It Has Authorised Some Information In My Bank Account And I Don't Know How.
TM
Thulani M's update26 Nov 2020, 16:41
Reviewer Update
I Need To Cancel This Insurance Thing.
I'm Really Unhappy About It.
It Takes My Money Without My Concern.
It Has Authorised Some Information In My Bank Account And I Don't Know How.
I'm Really Unhappy About It.
It Takes My Money Without My Concern.
It Has Authorised Some Information In My Bank Account And I Don't Know How.
Clientele Life's replyOfficial
26 Nov 2020, 18:03Dear Thulani M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Nov 2020, 18:03
Official
Dear Thulani M
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
TM
Thulani M's updateReviewer Update
26 Nov 2020, 18:47Thank You!
Please Assist Me
Please Assist Me
TM
Thulani M's update26 Nov 2020, 18:47
Reviewer Update
Thank You!
Please Assist Me
Please Assist Me
TM
Thulani M's updateReviewer Update
14 Dec 2020, 16:20I'm Requesting My Money Back,You've Promised To Reserve My Money Back After 10 Days.
Now it's Been 2Weeks
Now it's Been 2Weeks
TM
Thulani M's update14 Dec 2020, 16:20
Reviewer Update
I'm Requesting My Money Back,You've Promised To Reserve My Money Back After 10 Days.
Now it's Been 2Weeks
Now it's Been 2Weeks
Clientele Life's replyOfficial
15 Jan 2021, 18:57 Dear Thulani M
We confirm that we have investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply15 Jan 2021, 18:57
Official
Dear Thulani M
We confirm that we have investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.
It was established that permission was obtained to debit your account. The escalation process has been sent to your cell number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct