LM
Lebogang M
1 reviews | Active since Oct 2021
14 Oct 2021, 15:15
Debit order reversal
I canceled my policy withing the grace period but they still debited my account. And their debit order cannot be reversed. I kept sending emails but to no resolution. The worst service ever
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Replies (2)
Clientele Life's replyOfficial
14 Oct 2021, 15:27 Dear Lebogang M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Oct 2021, 15:27
Official
Dear Lebogang M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Oct 2021, 15:57Dear Lebogang M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly confirm when we can contact you for assistance or provide us with an alternative number where we can contact you regarding your query. We look foward to your prompt response. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply14 Oct 2021, 15:57
Official
Dear Lebogang M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly confirm when we can contact you for assistance or provide us with an alternative number where we can contact you regarding your query. We look foward to your prompt response. Yours Sincerely, Siphesihle Rodolo Service Support Specialist