DT
Dimakatso T
1 reviews | Active since Oct 2020
27 Oct 2020, 00:57
DEBIT ORDER QUERY
Clientele life policy sucks and I believe that theres ***** as well these people walking around the streets and knocking on our doors are giving people false information and I've been calling clientele to stop debiting in my account but they still do...they have realized that people reverse their money they do debicheck so that its unreversable....well when an email is sent to stop Debit order please also when people call you guys stop the debit order immediately that's customer service I dont need the policy anymore I was wrong information
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Replies (3)
Clientele Life's replyOfficial
27 Oct 2020, 08:46Dear Dimakatso T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Oct 2020, 08:46
Official
Dear Dimakatso T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
DT
Dimakatso T's updateReviewer Update
27 Oct 2020, 09:52Clientele is very good in providing people with auto response and never keep their promise been getting auto email response saying they will get to me in 2 days ....I'm still waiting even now so I am done with clientele can the policy under my name ,account number and under my ID number be stopped immediately I want nothing more to do with clientele and I am telling people never to give people from clientele life their account number because the ones knocking on our doors gives false information and clientele as a company is supposed to make follow ups not be quick to debit peoples money....
DT
Dimakatso T's update27 Oct 2020, 09:52
Reviewer Update
Clientele is very good in providing people with auto response and never keep their promise been getting auto email response saying they will get to me in 2 days ....I'm still waiting even now so I am done with clientele can the policy under my name ,account number and under my ID number be stopped immediately I want nothing more to do with clientele and I am telling people never to give people from clientele life their account number because the ones knocking on our doors gives false information and clientele as a company is supposed to make follow ups not be quick to debit peoples money....
Clientele Life's replyOfficial
23 Nov 2020, 08:33Dear Dimakatso T,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The escalation process was sent to your cell number that we have on record. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The escalation process was sent to your cell number that we have on record. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply23 Nov 2020, 08:33
Official
Dear Dimakatso T,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The escalation process was sent to your cell number that we have on record. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. The escalation process was sent to your cell number that we have on record. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct