1 reviews | Active since Sept 2015
Debit Order on the 20th of the month!!!!
<p>I signed up for my funeral cover and the agreement was to debit on the 25th of each month. BUT on the 20th money was taken out of my account by Clientel...Imagine the inconvienience, my last petrol money for the remaining days until pay day. This is poor services, you dont do that to people and their money. When i called they told me about their biling system which I DO NOT CARE ABOUT. When i told them i wanted a refund they must debit on the 25th as initially agreed upon. They told me that i will have to manually pay the premium for the month at the bank??? what is the whole point of agreeing on the date if they debit earlier and they treat us like that. Im sure i can find myself a good service provider who will cater for my needs and will respect my money. The call centre agent was not helpful and didnt sure any care, she kept on saying if we refund you you will have to pay the Money manually, BAD CUSTOMER SERVICE.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, we have addressed your concerns regarding the early tracking and also confirmed that the early tracking was explained at sales stage. It is important to note NAEDO is a premium collection mechanism which allows the tracking of a client’s account for a period of time ( before the due debit date) to obtain the due premium. This should not inconvenience our clients with any penalty charges unless the premium is still not honoured at the end of the tracking period. This billing mechanism has been of great benefit to our clients as it ensures that your policy is solidly in force and significantly ensured regular cover.
We would like to take this opportunity to apologise for any inconvenience caused regarding the above-mentioned type of billing. We confirm that your policy has been removed from early debits and your debit date remains the 25th of each month. In future, should your debit date be over a weekend or public holiday, we will debit your account on the first working day thereafter.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, we have addressed your concerns regarding the early tracking and also confirmed that the early tracking was explained at sales stage. It is important to note NAEDO is a premium collection mechanism which allows the tracking of a client’s account for a period of time ( before the due debit date) to obtain the due premium. This should not inconvenience our clients with any penalty charges unless the premium is still not honoured at the end of the tracking period. This billing mechanism has been of great benefit to our clients as it ensures that your policy is solidly in force and significantly ensured regular cover.
We would like to take this opportunity to apologise for any inconvenience caused regarding the above-mentioned type of billing. We confirm that your policy has been removed from early debits and your debit date remains the 25th of each month. In future, should your debit date be over a weekend or public holiday, we will debit your account on the first working day thereafter.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist