1 reviews | Active since May 2010
I recently took out a funeral policy with your company (March 2015). I explained my details over the phone and made the consultant aware that I want him to debit my bank account on the 20th of every month because that is when I get paid. I got an SMS on the 15th of April telling me my first premium will go off within 9 days from the 17th. I did not have an issue with that because that meant it would go off on the 30th. I assumed because it was my first month and I would definitely have the money waiting in my account on that day.<br> To my surprise my account was debited on the very 17th??. I had no money in my account for a reason!. I was livid, however I figured it was the first instalment so you were probably trying to make sure this is a valid sale. (My stupidity for considering your company)<br> Guess what I get an SMS from my bank this morning and your premium has gone off? I am not sure whether I should laugh or cry? I get paid on the 20TH!! Why are you debiting my account whenever you feel like it? Do you know the impact of doing this?<br> It appears you are not keeping your end of the contract because I clearly stated I GET PAID ON THE 2OTH! DEBIT MY ACCOUNT ON THE 20TH!<br> I am no l
Best regards,
Best regards,
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