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Grant M

1 reviews | Active since Jan 2023

24 Jan 2023, 07:45

Debit Order *****

Am very disappointed in this company, they have been taking my money for 1 year 4 months now, I joined their life policy and cancelled it but they continued taking money from my account. I try stopping the debit order on my phone, I went to the bank and they said if i stopped it on the app it will stop. But even today they still taking my money, i have all the proof and am now going to open legal charges against the company for taking my money without my concern(***** charges).

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Replies (3)
Clientele Life
Clientele Life's reply24 Jan 2023, 11:26
Official
Dear  Grant M 

We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
 Yours sincerely,
 
Shanitha Hanuman
 Service Support Supervisor 
 Clientele Life  
Clientele Life
Clientele Life's reply24 Jan 2023, 14:31
Official
Dear  Grant M 

Thank you for raising your concerns with us.
 
At the outset, we would like to apologize for any inconvenience you may have experienced. 

We confirm that we have made contact with you to provide feedback regarding the concerns raised.  

Our records indicate that your query was escalated to our Complaince Department for further investigation and they will contact you directly with their findings. 

We acknowledge that upon our discussion, we are awaiting certain documents from you in order to proceed with the second segment of your Complaint. Once these documents have been received, we will contact you timeously to provide you with feedback.

 
Yours sincerely,
 
Maria Mokhuabane
Service Support
Clientele Life  




Clientele Life
Clientele Life's reply30 Jan 2023, 12:18
Official
Dear  Grant M, 
 
Thank you for raising your concerns with us. 
 
We have attempted to contact you again on the provided number to further discuss and address your complaint, to no success. 
 
According to our investigation, we cannot find any evidence that a deduction was made from your bank account as of January 2022. The last attempt was made in December 2021. 
 
Furthermore, it has been noted that we did not receive the bank statement requested previously, so please send it to the Complaints email address to confirm the deductions in 2022. 
 
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life