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Thabo M

1 reviews | Active since Mar 2021

25 Mar 2021, 15:55

Debit order for a service I don't know or use

Im having money debited from my capitec account for 3 months now for a voucher and I don't understand or use the service. I've struggled to have it cancelled by the bank. They said I should contact clientele but I don't know which clientele department to call. Can we have this fixed and my money reversed back

0
Replies (3)
Clientele Life
Clientele Life's reply26 Mar 2021, 09:17
Official
Dear Thabo M,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
TM
Thabo M's update26 Mar 2021, 11:25
Reviewer Update
Hi Siphosihle

I got a call from your agent Vusimuzi. Nice guy, not happy with the outcome. I have been debited for a service I have never used not once for 3 months, my most recent debit order went off less than 24hrs ago and clientele refuses to refund me. Looks like **************** to me.
Clientele Life
Clientele Life's reply14 Apr 2021, 09:02
Official
Dear Thabo M,  We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. As per our  discussion, the necessary feedback was provided and also assisted in cancelling your cover, furthermore I confirmed no debit orders will be raised on your bank account as from the month of April. I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.

Yours sincerely,  Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance