1 reviews | Active since Feb 2010
Debit order date frustration
The agreed debit order date with Clientele is the 25th of each month and every time when it's towards/before the 25th, they debit my account. I have been embarrassed knowing that I have money in my account only to find it was overdrawn because Clientele's debit order went through.
Please correct this otherwise I will search for another provider.
Regards
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Client Services – Service Support
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on 14 May 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 15 May 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recover Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on 14 May 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 15 May 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recover Specialist
Best regards,
We have attempted to contact you since 14 May 2018 to date to discuss the concerns raised, unfortunately our attempts were not successful.
With reference to the concerns raised regarding the early tracking, we confirm that the early tracking was explained at sales stage. It is important to note that NAEDO is a premium collection mechanism which allows the tracking of a client’s account for a period of time ( before the due debit date) to obtain the due premium. This should not inconvenience our clients with any penalty charges unless the premium is still not honoured at the end of the tracking period. This billing mechanism has been of great benefit to our clients as it ensures that your policy is solidly in force and significantly ensured regular cover.
We acknowledge that you are not happy with the above mentioned type of billing and we have sent you a detailed written response, which confirms a solution moving forward.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
We have attempted to contact you since 14 May 2018 to date to discuss the concerns raised, unfortunately our attempts were not successful.
With reference to the concerns raised regarding the early tracking, we confirm that the early tracking was explained at sales stage. It is important to note that NAEDO is a premium collection mechanism which allows the tracking of a client’s account for a period of time ( before the due debit date) to obtain the due premium. This should not inconvenience our clients with any penalty charges unless the premium is still not honoured at the end of the tracking period. This billing mechanism has been of great benefit to our clients as it ensures that your policy is solidly in force and significantly ensured regular cover.
We acknowledge that you are not happy with the above mentioned type of billing and we have sent you a detailed written response, which confirms a solution moving forward.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,