LM
Langalake M

1 reviews | Active since Feb 2015

17 Apr 2015, 16:31

Debit Order Date

Clientele is debiting on the incorrect date. when I joined IFA and took the funeral policy I stated that they must debit my account on the 22nd of every month but when I get funds into my account that I need for emergencies, they debit that money which is before the 22nd. <br> I want this stopped immediately and for them to only debit on the 22nd. Whats the point of choosing a debit order date if it is not adhered to? they must call me and tell me that the have stopped this EDO unsuccessful collection which is reserving the funds before time and that they will only be debiting on the 22nd! This is nonsense!!! <br>

0
Replies (1)
Clientele Life
Clientele Life's reply20 Apr 2015, 08:12
Official
Hello Langalake-Simon,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn
Service Recovery Specialist
Clientele Life

Best regards,