HZ
Hali Z
1 reviews | Active since Nov 2019
26 Feb 2024, 09:44
Debit Order *****
On the 7th of February I opened a funeral cover with Clientelle, the following day I cancelled it because at work I was paying way cheaper. I sent an email for cancellation and Noxolo Tshoho responded with a sob story of what can they do to help me stay blah blah blah. Next thing on Saturday 25th February they deducted then money from account after I cancelled, guess what they don’t work on weekends so I couldn’t get hold of them. This morning (Monday) I called only to find out the policy is still active it was not cancelled and the money will take 31 days to be refunded. They do as they please and I must wait 31 days, Clientelle is a ******** business I want my money. Nxaaaa
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
26 Feb 2024, 12:56Dear Hali Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 Feb 2024, 12:56
Official
Dear Hali Z,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
27 Feb 2024, 09:25Dear Hali Z,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and turnaround times. Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however understand your frustration and apologise for any inconvenience this must have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and turnaround times. Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however understand your frustration and apologise for any inconvenience this must have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply27 Feb 2024, 09:25
Official
Dear Hali Z,
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and turnaround times. Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however understand your frustration and apologise for any inconvenience this must have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has been canceled as requested and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and turnaround times. Furthermore, we would like to thank you for the feedback provided to us, we value your input concerning the quality of our service and appreciate the time taken to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however understand your frustration and apologise for any inconvenience this must have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
HZ
Hali Z's updateReviewer Update
27 Feb 2024, 19:01Good Day, thank you for responding my refund just got paid in my account now. Thank you.
HZ
Hali Z's update27 Feb 2024, 19:01
Reviewer Update
Good Day, thank you for responding my refund just got paid in my account now. Thank you.
Clientele Life's replyOfficial
29 Feb 2024, 10:51Dear Hali Z,
Thank you for raising your concerns and allowing us to resolve them.
We are happy to have been of service, please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Thank you for raising your concerns and allowing us to resolve them.
We are happy to have been of service, please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply29 Feb 2024, 10:51
Official
Dear Hali Z,
Thank you for raising your concerns and allowing us to resolve them.
We are happy to have been of service, please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Thank you for raising your concerns and allowing us to resolve them.
We are happy to have been of service, please feel free to contact us again should you require any further assistance.
Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life