TN
Tshegofatso N
1 reviews | Active since Jul 2021
23 Jul 2021, 18:30
Debit order cancellation
I would like to cancel my clientele debit order...I've sent an email 3times to clientele services but no help they are saying they will get back to me after 2working days since then they haven't contacted me yet...I know nothing about debit orders they told me about golden reward only and they registered that's all but now R269 is being debit ..I'm a student nd I can't afford this thing....plz help I need it cancelled asap
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Replies (2)
Clientele Life's replyOfficial
26 Jul 2021, 13:38Dear Tshegofatso N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Jul 2021, 13:38
Official
Dear Tshegofatso N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Jul 2021, 12:13Dear Tshegofatso N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly note we have since cancelled your policy as per request and confirm that no further debits will go off your account as of August 2021. Furthermore we have sent an email with detailed information regarding the cancellation proccess. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly note we have since cancelled your policy as per request and confirm that no further debits will go off your account as of August 2021. Furthermore we have sent an email with detailed information regarding the cancellation proccess. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life's reply29 Jul 2021, 12:13
Official
Dear Tshegofatso N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly note we have since cancelled your policy as per request and confirm that no further debits will go off your account as of August 2021. Furthermore we have sent an email with detailed information regarding the cancellation proccess. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer. Kindly note we have since cancelled your policy as per request and confirm that no further debits will go off your account as of August 2021. Furthermore we have sent an email with detailed information regarding the cancellation proccess. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life