EK
Eunice K
1 reviews | Active since Apr 2021
28 Apr 2021, 15:41
Debit order cancelation
I have been calling the customer service line for them to cancel my debit order but instead they hang up on me. I am not working anymore and cannot afford to keep paying Wray i don't even know its for. I was told by my bank they cannot stop the debit unless clientel says so. Can this be looked into because the consultants are very rude and want the debit to be stopped as soon as possible please.
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Replies (2)
Clientele Life's replyOfficial
28 Apr 2021, 15:43Dear Eunice K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply28 Apr 2021, 15:43
Official
Dear Eunice K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
29 Apr 2021, 11:00Dear Eunice K Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number on the system, however there was no answer. Please be informed that we could not trace any previous cancellation request records from yourself, we have however cancelled your Clientele Ultimate Dignity Plan – *** as per request and we have emailed you a letter confirming the cancellation of the policy. Kindly note that upon cancellation of a policy that has been active for over 30 days, you lose out on all the benefits and premiums contributed towards the policy. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Best regards,
Clientele Life's reply29 Apr 2021, 11:00
Official
Dear Eunice K Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number on the system, however there was no answer. Please be informed that we could not trace any previous cancellation request records from yourself, we have however cancelled your Clientele Ultimate Dignity Plan – *** as per request and we have emailed you a letter confirming the cancellation of the policy. Kindly note that upon cancellation of a policy that has been active for over 30 days, you lose out on all the benefits and premiums contributed towards the policy. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Best regards,