1 reviews | Active since May 2018
debit order bounce
I am disgusted at the level of services I got .making a debit order bounce in my account.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Client Services – Service Support
Thank you for raising your concerns with us.
As per discussion it is important to note that the Company does make use a debit mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unmet debit orders. This debit methodology has significantly improved cover being effected for most clients. However this was not the case on your policy, the deduction was early due to the debit date being on a weekend.
We would like to take this opportunity to sincerely apologize for the inconvenience caused in this regard and assure you this is not the level of service we aim to offer to our clients. We confirm that we have since provided you with an alternative type of billings mechanism which you are more comfortable with.
Lastly with regards to the cost incurred for the early debit, as discussed kindly forward the relevant documents to us for review.
I trust you find this in order and that your query has been resolved in an amicable manner, however should you wish to contact us again please do not hesitate to do so.
Siphesihle Rodolo
Service Recovery
Specialist Services Support
Thank you for raising your concerns with us.
As per discussion it is important to note that the Company does make use a debit mechanism known as NAEDO (Non Authenticated Early Debit Order), which allows us to track a client’s account for a period of time before the due debit date to minimize the risks of penalty charges associated with unmet debit orders. This debit methodology has significantly improved cover being effected for most clients. However this was not the case on your policy, the deduction was early due to the debit date being on a weekend.
We would like to take this opportunity to sincerely apologize for the inconvenience caused in this regard and assure you this is not the level of service we aim to offer to our clients. We confirm that we have since provided you with an alternative type of billings mechanism which you are more comfortable with.
Lastly with regards to the cost incurred for the early debit, as discussed kindly forward the relevant documents to us for review.
I trust you find this in order and that your query has been resolved in an amicable manner, however should you wish to contact us again please do not hesitate to do so.
Siphesihle Rodolo
Service Recovery
Specialist Services Support