PM
Phumeza M
1 reviews | Active since Sept 2017
03 Oct 2022, 15:57
Debit order after written cancellation.
This company double debited me for funeral cover that I had cancelled. I would like my money back, and I would like to know why my cover was not cancelled as requested by me. I sent to emails requesting a cancellations in July. I wish to be contacted via email. Thank you.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
03 Oct 2022, 17:00Dear Phumeza M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Oct 2022, 17:00
Official
Dear Phumeza M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Oct 2022, 14:57Dear Phumeza M Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we have sent you an email as well as a sms in an effort to get in contact with you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply04 Oct 2022, 14:57
Official
Dear Phumeza M Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we have sent you an email as well as a sms in an effort to get in contact with you. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
PM
Phumeza M's updateReviewer Update
05 Oct 2022, 13:30This matter has not been resolved.
Your company has taken money from my account, after I sent a written cancellation request. I responded to your email 24 hours ago, I have not heard anything back from you.
I'm finding it difficult to believe that you made 'several attempts' to contact me, and yet you are not responding to emails.
Please treat this with urgency, as this level of service is unacceptable.
Your company has taken money from my account, after I sent a written cancellation request. I responded to your email 24 hours ago, I have not heard anything back from you.
I'm finding it difficult to believe that you made 'several attempts' to contact me, and yet you are not responding to emails.
Please treat this with urgency, as this level of service is unacceptable.
PM
Phumeza M's update05 Oct 2022, 13:30
Reviewer Update
This matter has not been resolved.
Your company has taken money from my account, after I sent a written cancellation request. I responded to your email 24 hours ago, I have not heard anything back from you.
I'm finding it difficult to believe that you made 'several attempts' to contact me, and yet you are not responding to emails.
Please treat this with urgency, as this level of service is unacceptable.
Your company has taken money from my account, after I sent a written cancellation request. I responded to your email 24 hours ago, I have not heard anything back from you.
I'm finding it difficult to believe that you made 'several attempts' to contact me, and yet you are not responding to emails.
Please treat this with urgency, as this level of service is unacceptable.
Clientele Life's replyOfficial
05 Oct 2022, 15:58Dear Phumeza M Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
Kindly note that an email response was sent as requested. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Kindly note that an email response was sent as requested. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply05 Oct 2022, 15:58
Official
Dear Phumeza M Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
Kindly note that an email response was sent as requested. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Kindly note that an email response was sent as requested. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life