NN
Nomsa N
1 reviews | Active since Sept 2019
02 Sept 2019, 05:58
Debit order
I met a clientele consultant at Paledi Mall and he told me that I'll receive discounts from stores when buying, he said for me to be recognised I have to give him my card so he can register me. On the 31st of August Clientele deducted an amount of R208 in my bank account ,of which I don't know what it was about. Please help me get my money back
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
02 Sept 2019, 08:23 Dear Nomsa N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply02 Sept 2019, 08:23
Official
Dear Nomsa N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
26 Sept 2019, 09:16Dear Nomsa N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
The policy was taken through one of our new channels, we confirm that we have put checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
The policy was taken through one of our new channels, we confirm that we have put checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Clientele Life's reply26 Sept 2019, 09:16
Official
Dear Nomsa N
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
The policy was taken through one of our new channels, we confirm that we have put checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
The policy was taken through one of our new channels, we confirm that we have put checks in place to prevent this from happening again. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Compliance Department