1 reviews | Active since Oct 2015
debit order
<p>this is the message you have sent me </p> <p> </p> <p>dear valued client thank you for choosing the clientele H.E.L.P plan,</p> <p>******************************************************************************************</p> <p>your first premium of R254.00 will be debited by 1 jun.</p> <p> </p> <p>but today you took my last transport money this was not our agreement ,that money was suppose to cover me until end of the month</p> <p> </p> <p>this is un acceptable </p> <p> </p> <p>why did you debit the money on the date that we did not agree on ? </p> <p> </p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
We acknowledge your concerns and confirm that we have listened to the call between yourself and our sales consultant.
As per the telephonic discussion with our investigator (Lebo Mahlangu), the policy was explained and sold correctly. We also determined that our billings system was explained.
Furthermore, Lebo provided you with the option of removing this system and explained your debit orders moving forward.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader: Compliance
Best regards,
We acknowledge your concerns and confirm that we have listened to the call between yourself and our sales consultant.
As per the telephonic discussion with our investigator (Lebo Mahlangu), the policy was explained and sold correctly. We also determined that our billings system was explained.
Furthermore, Lebo provided you with the option of removing this system and explained your debit orders moving forward.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again.
Yours sincerely,
Elsa Fourie
Team Leader: Compliance
Best regards,