TM
Tshegofatso M
1 reviews | Active since Aug 2020
27 Aug 2020, 19:16
Debit order
Money has been debited from my account and I have not authorized any debit orders. I want a refund on my account and also to cancel the debit order permanently because I have not signed up for anything!!
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Replies (4)TM
Tshegofatso M's updateReviewer Update
28 Aug 2020, 10:53Please refund me my money I do not want any policy. An amount of R243 has been debited off my account. My ID number is ***.
TM
Tshegofatso M's update28 Aug 2020, 10:53
Reviewer Update
Please refund me my money I do not want any policy. An amount of R243 has been debited off my account. My ID number is ***.
Clientele Life's replyOfficial
28 Aug 2020, 11:11Dear Tshegofatso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply28 Aug 2020, 11:11
Official
Dear Tshegofatso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Sept 2020, 08:15Dear Tshegofatso M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. After receiving the affidavit it was found that the signature is not the same. We assure you this is not the level of service we aim to provide clients and corrective measures will be taken. The refund process was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please contact us at any time. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. After receiving the affidavit it was found that the signature is not the same. We assure you this is not the level of service we aim to provide clients and corrective measures will be taken. The refund process was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please contact us at any time. Kind Regards,Market Conduct
Clientele Life's reply10 Sept 2020, 08:15
Official
Dear Tshegofatso M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. After receiving the affidavit it was found that the signature is not the same. We assure you this is not the level of service we aim to provide clients and corrective measures will be taken. The refund process was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please contact us at any time. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. After receiving the affidavit it was found that the signature is not the same. We assure you this is not the level of service we aim to provide clients and corrective measures will be taken. The refund process was discussed and you confirmed that you are satisfied with the feedback. Should you require further assistance please contact us at any time. Kind Regards,Market Conduct
TM
Tshegofatso M's updateReviewer Update
11 Sept 2020, 21:36The amount of R243 that was debited off my account was refunded. Ms Thandeka Khiba was very patient with me during my frustrations and always made a follow up with the documents that were required. She was always sure to give me an update of the investigation. Thank you very much????
TM
Tshegofatso M's update11 Sept 2020, 21:36
Reviewer Update
The amount of R243 that was debited off my account was refunded. Ms Thandeka Khiba was very patient with me during my frustrations and always made a follow up with the documents that were required. She was always sure to give me an update of the investigation. Thank you very much????