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Asiphe M

1 reviews | Active since Nov 2020

01 Feb 2021, 23:09

Debit order

Ihad debit order problem with Clientele life debit order wasn't suppose to go off on my account we resolved the issue I told them i dont want clientele life anymore they must cancel my membership with them but debit order went off In December I reversed it and today it went of again and I can't reverse it , I'm tired of always complaining to them coz they take long to reply , and I don't want the clientele membership anymore

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Replies (3)
Clientele Life
Clientele Life's reply02 Feb 2021, 10:11
Official
Dear  Asiphe M 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Shanitha Hanuman
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply02 Feb 2021, 11:27
Official
Dear Asiphe M, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life

AM
Asiphe M's update02 Feb 2021, 19:30
Reviewer Update
I got a call today from one of your agents , I'm soo disappointed in Clientele life what you advertising on the TV it's not actually what you doing you are ****** you can keep my money its fine you refusing to refund me my money back you now telling that I didn't cancel my policy of which I did when you gave me feedback about the incident you did , I'm so disappointed