AM
Amogelang M

1 reviews | Active since Nov 2022

01 Nov 2022, 15:39

Debit order

They activated their debit order on my account without my approval, and their debit order has been running for 3 months now

0
Replies (2)
Clientele Life
Clientele Life's reply01 Nov 2022, 17:03
Official
Dear Amogelang M 
We confirm receipt of the concerns raised.
      Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply08 Nov 2022, 13:53
Official
 Dear Amogelang M
  
Thank you for raising your concerns and bringing this matter to our attention.
. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.

You request to cancel the policy and the cancellation of the debit order process was confirmed.
 We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 
Kind regards,
 Market Conduct