Debit Order
They tried debiting my account before the agreed date & when i called a gentleman by the name of Mr Marumo Mosinyi to inquire about this matter,since he told me that his PC was giving him some problems he was resetting and he will call me back which was on Monday the 18th since i have been waiting for his call till to date
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Clientele Life's replyOfficial
20 Sept 2017, 08:03Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply20 Sept 2017, 08:03
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
22 Sept 2017, 06:25Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Johannah Cele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Mahlatse Aphane
Compliance Investigator(2IC)
Best regards,
Clientele Life's reply22 Sept 2017, 06:25
Official
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Johannah Cele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback regarding the policy.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Mahlatse Aphane
Compliance Investigator(2IC)
Best regards,