MD
Mariska D
1 reviews | Active since Jun 2012
23 Jul 2021, 06:39
Debit order
I'm been with Clientele for more than 20 years. My debit order went off the last day of the month for the last 4 months it went off 7 days earlier nobody informed of the changes. Every time I must pay bank charges for insufficient funds. I contact them according to them they change the date and guest what again this month. Who is going to pay my lost of bank charges. Clientele where can I claim my bank cost.
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Replies (2)
Clientele Life's replyOfficial
25 Jul 2021, 23:37Dear Mariska D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Jul 2021, 23:37
Official
Dear Mariska D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
27 Jul 2021, 12:52 Dear Mariska Dumas We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
I have made two attempts to contact you on the numbers we have on record which resulted in no success.
This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , I confirm that we have provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Should you wish to contact us again , please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Life
I have made two attempts to contact you on the numbers we have on record which resulted in no success.
This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , I confirm that we have provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Should you wish to contact us again , please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Life
Clientele Life's reply27 Jul 2021, 12:52
Official
Dear Mariska Dumas We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
I have made two attempts to contact you on the numbers we have on record which resulted in no success.
This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , I confirm that we have provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Should you wish to contact us again , please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Life
I have made two attempts to contact you on the numbers we have on record which resulted in no success.
This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore , I confirm that we have provided you with an alternate type of billing mechanism. I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so. Should you wish to contact us again , please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Life