1 reviews | Active since Nov 2020
Debit Order
A While Back I Recieved A Message About My Premium Policy At Clientele, Saying By 27th Of (that month) They Will Start Taking Their Money. . I E-Mailed Them Since I Had No Knowledge Of That. They Asked For Full Names, My ID, Address & Cell No. I Did Give Them Yet They Never Rep****. Came The 27th, I Had No Money. So They Never Took Any. Till The Beginning Of October, They Took R254. . I Went To Capitec To Stop Debit Order But They Said It Can Only Be Stopped By Clientele. I Called Them And Never Got Through, The Call Talked About Assistants Not Being Available. I E-mailed Them Again, They Kept Asking For My My Details Yet They Don't Reply After I Send Them My Details. I Tried Calling The Other Day And The Call Couldn't Go Through. They Sent Me An E-mail Saying I Should Stop E-mailing Them Since They Got My First E-mail And Still Reviewing It.
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
As per our telephonic conservation we have explained the reason the policy was not cancelled.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
As per our telephonic conservation we have explained the reason the policy was not cancelled.
We have further assisted with a solution moving forward and would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life