DV
Danielle V
1 reviews | Active since Sept 2020
28 Jul 2021, 09:40
debit order
Good day
I would like to cancel my policy with immediate effect the amount is too much and they debit my account on the 25th of each month but lately im struggling financially im not coping at all then they debit my transport money i would like my debit order to be stopped and my money refunded into my account.
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Replies (2)
Clientele Life's replyOfficial
28 Jul 2021, 10:16 Dear Danielle D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jul 2021, 10:16
Official
Dear Danielle D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jul 2021, 12:14Dear Danielle D,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Jul 2021, 12:14
Official
Dear Danielle D,
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you. We confirm that we made contact with you to provide feedback regarding the concerns raised and we have assisted you with the cancellation of the policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life