DEBIT OF LAPSED POLICY

Good Morning!<br> I had funeral cover with Clientele which I was paying for my sister who is in the Eastern cape as I am currently in Cape town. What first happened was that they debited money not on the agreed date so they couldn't get the money and eventually the policy lapsed in June if I am correct. What I have encountered is that in July they continued to debit money from my account though the policy has lapsed. The recent debit was yesterday the 6th of September. I phoned on Saturday and I spoke to a lady by the name of Rebecca who told me to go to my bank and they will explain to me what is going on and her attitude was just not acceptable. Today again the 7th of September I phoned and I spoke to a lady my the name of Nontlantla who said she can't give me the policy information because my name does not appear on the policy though it is my account that is being debited. She told me that the person that appears on the lapsed policy is my sister who I am paying for which is correctly so and she refuses to tell me if the policy has lapsed or not claiming that she can't f=give me the information but they still continue to debit my account which is unacceptable.