PC
Precious C
1 reviews | Active since Aug 2012
22 Aug 2021, 13:55
DEBIT MY ACCOUNT WITHOUT MY PERMISSION
DEBIT MY FNB ACCOUNT WITHOUT MY PERMISSION
I have been disputing this transaction for more than 10 occassions but clientelle still debits my fnb account. Can sumeone do sothing please.
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Replies (2)
Clientele Life's replyOfficial
23 Aug 2021, 08:30Dear Precious phumelele C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Aug 2021, 08:30
Official
Dear Precious phumelele C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Sept 2021, 15:07Dear Precious phumelele C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team
Clientele Life's reply01 Sept 2021, 15:07
Official
Dear Precious phumelele C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team