Debit *****

I don't even know where to start the way I am so upset. So basically one of Clientele's representatives **********ly signed me up for a policy off which I don't even know who it was covering. But anyway this was back in like in May probably and I have been trying to resolve this I haven't gotten any assistance from my bank capitec or clientele customer service until last week when they finally answered my call.

The first time I got debited I tried to contact my bank and clientele however to this day the email I sent to clientele I haven't received a response. So I met a lady by the name of Fezile Nkwanye who said they wanted to check if I qualified for rewards whenever I swipe my card so I asked if there were any fees she said not so she took my ID number, my phone number linked to my account as well as my card, check and said that I would receive an SMS shortly to confirm the results if I qualify or not, the message never came through and after almost an hour standing with her waiting, I told her that I would come back once I receive the confirmation as I have errands to run in town I never received any confirmation till date.

The only way I found out about this policy was the first day I got debited so I have been trying to find this rep and I haven't it seems she fled and change the place she used to stand and pitch to the public till this day because I wanted an explanation.

After months of trying to get assistance and being debited every month someone assisted me and canceled the policy and I told them that I want to file a complaint against this Fezile person because I did not sign any documentation to allow this and I don't even know who is being covered under this policy. And it was brought to my attention that the reason why I did not receive any debit check mandate approval thing is that the Fezile rep put in the incorrect phone number which means I will not get the request and the company would debit me at any day of the month so the rep Fezile knew which is why they put an incorrect digit so that I am not aware of the debit order as would have definitely not agree to sign up for a policy.

So I told the lady I spoke to from cancelations team that I want my money back and she escalated the matter for an investigation to be done but I was told that I won't get my money I do not know why because I have never signed up for this there is no legal agreement binding me to the service yet my money is being taken that means my money is being ****** from me basically.

So again I need assistance, please to have all the debt returned back to my bank account.