1 reviews | Active since Jun 2016
Debit dispute
<p>I took out a hospital cash back plan,the agreement with the sales consultant was that the policy will commence on 01 June 2017 with the first debit on 27 May 2017...it is today 22 April and they have debited from my account.I fail to understand why..had they debited on the 27th maybe that would have been acceptable...do I reverse the debit and cancel this policy ?????</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We confirm that your complaint was investigated by Kelebogile, in the Compliance Department. It was found that the incorrect debit date was assigned to your policy, for which we apologise.
We are glad to report that Kelebogile was able to assist you in resolving the matter to your satisfaction and look forward to being of assistance to you, our valued policy holder, in future.
Regards,
Stephan Groenewald
Compliance
We confirm that your complaint was investigated by Kelebogile, in the Compliance Department. It was found that the incorrect debit date was assigned to your policy, for which we apologise.
We are glad to report that Kelebogile was able to assist you in resolving the matter to your satisfaction and look forward to being of assistance to you, our valued policy holder, in future.
Regards,
Stephan Groenewald
Compliance