AV
Aluncedo V
1 reviews | Active since Feb 2022
23 Feb 2022, 03:24
Debit check reversal
I would like to stop a debit order from clientele, I’ve been emailing several times but they do not reply within the 2 days they said they would reply on. I did not sign up for a debit check of a whole R250 from clientele, I was told about rewards that I will get from clientele not money coming out from my account. I’m just a 22 year old student who is trying to make ends meet, I really cannot afford that kind of money going out of my account please help I need my money back and this debit order stopped.
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Replies (2)
Clientele Life's replyOfficial
23 Feb 2022, 12:38Dear Aluncedo V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply23 Feb 2022, 12:38
Official
Dear Aluncedo V,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Feb 2022, 09:19 Dear Aluncedo V, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Please note that a refund of the premium deducted on the 23rd of February will be paid within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply24 Feb 2022, 09:19
Official
Dear Aluncedo V, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that your policy has been canceled and the cancellation process was explained. Please note that a refund of the premium deducted on the 23rd of February will be paid within 24 hours. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life