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ND
Nkosinathi D

1 reviews | Active since Feb 2020

10 Mar 2021, 11:40

Debit check after cancellation.

Good day. I hope that you are well. I had a call from call centre to get my refund back yet, there is still no response after 2 weeks. I am not pleased with the service of the company and would like this matter to be dealt with precisely.

0
Replies (6)
Clientele Life
Clientele Life's reply10 Mar 2021, 11:53
Official
Dear Nkosinathi D 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply10 Mar 2021, 14:53
Official
Dear Dear Nkosinathi D, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life

ND
Nkosinathi D's update10 Mar 2021, 18:07
Reviewer Update
Halo Lindiwe, I hope that you are feeling well.
I could not answer your call because I was at work today.
I would like to reschedule our call for tomorrow morning.

Thank you for taking the time to go through my email.
Looking forward to your response.

Kind regards
N. Diketane
Clientele Life
Clientele Life's reply11 Mar 2021, 09:40
Official
Dear Nkosinathi D, 
  
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment today.  
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Lindiwe Mabizela
Service Recovery Specialist 
Clientele Life

ND
Nkosinathi D's update11 Mar 2021, 16:17
Reviewer Update
Good day. I hope that you are well.

After having called in the morning, I noticed that you called again, a few seconds later.

I later received an email from Clientele' requesting the confirmation of my personal details. ( Attached below)

ID number : ***
Physical address : 103 Mngadi Section Masakhane Street 1431 Germiston.
Contact number :***

Thank you for taking the time to go through my message. Looking forward to your response.

kind regards
N. Diketane

ND
Nkosinathi D's update13 Mar 2021, 09:17
Reviewer Update
Good day Lindiwe, I hope that you are feeling well.

Thank you for taking your time and effort off your busy scheduleto make sure that I am successfully refunded. However, the refund amount was R 207,00 while R 240,00 was debit checked by Clientele from my account. Thus leaving R 33,00 short from the initial payment.

I would like the remaining amount to be paid as well since it has not been put to use.

Thank you and I am looking forward to your response.

Kind regards
N. Diketane