1 reviews | Active since Jun 2018
Debit cancelled Policy
Debit my account after the policy was cancelled. Then i have to wait 5 days for a refund. The debit date was the 28th but my account was already debited on the 22nd and they now have to wait till after the 28th as this was my debit date before they can confirm that my account was debited. Pathetic service if you ask me.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
ShanithaHanuman
Service Support Supervisor
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we have explained that you have a 30-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 30 days, we will refund the premiums you have paid. We confirmed that the premium will be refunded back to your account once the bank has confirmed receipt of the payment.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we have explained that you have a 30-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 30 days, we will refund the premiums you have paid. We confirmed that the premium will be refunded back to your account once the bank has confirmed receipt of the payment.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist