debit account on non agreed date and policy was cancelled

<p>i enquierd about the hospital cash back plan. the information that was given over the phone is not the same information that is stated in the document, witch made me change my mind and cancel the policy witch was still in the 30days cool off period. the debit date was set for the 1st of october wicth did not happen as you debit my account on the 23rd of september sameday i cancelled the policy. on the 26 of september i phone in the request that you pay my money back witch i was told will happen in the next 10 working days. on the 10th of october i still have not received my money. i phoned in once again on the 10th of october to find out what is going on were is my money wicth i got told that they will arrange for emergency payout witch will take place in the next 24 to 48 hour. and once again the time has past and still i have not received my money. and once again i call in on the 12th october just receive no answere as to were is my money. all they can say is please accept my apoligies. its costing me money to phone each time. i dont want your apoligies anymore. just shows how you treat new clients and it show me on way i cancelled the policy.</p>