DebiCheck Ripoff

I’m signed up for Clientele Perks.

Clientele decided that all accounts needed to be DebiChecked.

I tried, unsuccessfully, on multiple occasions to do the DebiCheck on the app, so called the Call Centre as advised in the app.

The first call was in 5 March, when I was told the matter would be escalated to the billing department and they’d call me back. After a week, having heard nothing, I called again on 14 March, and went through the same routine, with promises they would call me back to sort out the problem.

After a further 10 days I called again on 24 March, and got the same song and dance, and then again on 26 March.

After more than 3 weeks, and 4 calls, to the call centre I’m no closer to getting my account DebiChecked, because of some issue on Clientele’s system, which no one at Clientele has any idea what it is. In the mean time Clientele won’t give me access to my benefits until the account is DebiChecked, even though the funds are still being deducted from my account.

What a wonderful scheme, deduct money from your customer’s and refuse to give any benefits because your system cannot perform some check you insist upon, and no efforts to rectify the situation.

How many other people are Clientele *********** like this?