AM
Asemahle M
1 reviews | Active since Sept 2021
21 Sept 2021, 10:54
Debicheck dispute
Hi , i would like to cancel a debit order . I was ******* by one of your sales agent , they didn’t explain to me enough. I can’t afford to pay R420 every month. I am a student
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
21 Sept 2021, 11:28Dear Asemahle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Sept 2021, 11:28
Official
Dear Asemahle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
22 Sept 2021, 09:16Dear Asemahle M ,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team
Clientele Life's reply22 Sept 2021, 09:16
Official
Dear Asemahle M ,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct Team
Clientele Life's replyOfficial
04 Oct 2021, 11:58 Asemahle M At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and also confirmed about a debit order that has been raised. Furthermore , I have confirmed that a refund will be processed and also confirm Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply04 Oct 2021, 11:58
Official
Asemahle M At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on even day and also confirmed about a debit order that has been raised. Furthermore , I have confirmed that a refund will be processed and also confirm Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance