1 reviews | Active since Nov 2024
DEBICHECK CANCELLATION
I am formally requesting that the debit order currently active against my bank account be cancelled, as I did not approve it. I had not even downloaded the Clientele Perks app to claim my voucher, which was stated as R2000 to shop or utilise at a set of different brands.
Upon returning home, I conducted further research on your company, which confirmed my concerns. Specifically: Agents speak too quickly, giving customers no time to ask questions. There is no respect for customers’ time; I repeatedly mentioned that I was on a lunch break. I reside in Wellington (7655) and not in Cape Town, so I would not be able to utilise the movie tickets, a fact I clearly explained to Lilitha. I reached out to Lilitha via WhatsApp on *** on Friday, 13 Feb 2026, as she was supposed to assist me with downloading the app to claim my vouchers. After seeing multiple negative reviews of your company, I informed her via voicenote that I would no longer continue with your services.
Despite multiple calls on that day, Lilitha failed to respond appropriately. When she did reply, her responses were disrespectful, advising me to go to Parow for assistance, which I cannot do due to my location. I had specifically requested her direct assistance, which was not appropriately provided.
For reference, I have attached to my email sent to you with no response to date: The voicenote I sent on Friday, 13 Feb 2026, informing her that I would not continue with the service. The voicenotes received from her clearly demonstrate poor customer service and a lack of professional conduct. I expect immediate cancellation of the unauthorised debit order and a formal response addressing the unacceptable behaviour displayed by your agent.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
This matter requires immediate action, as I contacted 3 weeks back with no assistance from your team.
I only received disrespect & arrogance in return.
This matter requires immediate action, as I contacted 3 weeks back with no assistance from your team.
I only received disrespect & arrogance in return.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct