SM
Sibusiso M
1 reviews | Active since Jul 2021
23 Jul 2021, 12:56
Debicheck
I've been stopped by one of your field Agents in vandebjilpark they insisted I give them my details and promised clientele won't deduct as yet but I was suppose to receive a phone call after clientele office employees checked if I qualify for the policy. I'm very disappointed by these agents clientele employs they're nothing but *********, now I can't dispute or stop the Debicheck, hence they took my last 255 mind you I'm unemployed and had plans for this money in such devastating times we're facing in unprivileged communities I request you kindly look up to my matter for I don't know where to report the matter
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Replies (2)
Clientele Life's replyOfficial
26 Jul 2021, 13:10Dear Sibusiso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Jul 2021, 13:10
Official
Dear Sibusiso M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2021, 15:27Dear Sibusiso M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team
Clientele Life's reply02 Aug 2021, 15:27
Official
Dear Sibusiso M
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised.
We would like to apologise for any inconvenience caused in this regard. The refund process was explained and you confirmed that you were satisfied with the feedback. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Kind Regards,
Market Conduct Team