SF
Sibongile F
1 reviews | Active since Jul 2020
16 Jul 2020, 21:36
**************** and **** by clientele life agents claiming to be giving out shopping rewards
Today I was approached by a clientele life agent claiming to give me shopping reward but ended up signing me up for a policy that I didn't know about . I'm not employed and still at school how will I be able pay for a policy that I don't even need. I just want out of this **** , your so called agents are ****s trying to rob people money nd I'm also one their victims . plz help me get rid of this policy since they also wrote my personal details incorrectly, I'm so shocked and disappointed clientele sucks #********
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Replies (2)
Clientele Life's replyOfficial
17 Jul 2020, 09:11 Dear Sibongile F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply17 Jul 2020, 09:11
Official
Dear Sibongile F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
22 Jul 2020, 18:47Dear Sibongile F
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The way forward was discussed in which you confirmed that you were satisfied with the feedback.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team
Clientele Life's reply22 Jul 2020, 18:47
Official
Dear Sibongile F
Thank you for raising your concerns and for bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. The way forward was discussed in which you confirmed that you were satisfied with the feedback.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Market Conduct Team