SK
Sandra K
1 reviews | Active since Mar 2011
22 Dec 2021, 09:49
Day light *******
I feel ****** by clientelle.....i've had a policy with the for some time now. I missed the past 2 months payments due to unforeseen circumstances. From Monday i tried to call them from the 086 number but could not go through and today i tried and called *** and i went through as i wanted to pay what was outstanding on my policy and they told me it lapsed on the 20th of December. this feels like a day light ******* because they say i can reinstate with same benefits and waiting period.
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Replies (2)
Clientele Life's replyOfficial
22 Dec 2021, 14:23Dear Sandra K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply22 Dec 2021, 14:23
Official
Dear Sandra K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
22 Dec 2021, 15:54Dear Sandra K, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the reason why the policy was in a lapsed status. We confirm that the status has been reversed and we will continue to debit your bank account from the 25th of January 2022. Furthermore, we confirm that an arrangement to pay the unmet premiums was created and an email containing our banking details was sent to your email. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply22 Dec 2021, 15:54
Official
Dear Sandra K, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the reason why the policy was in a lapsed status. We confirm that the status has been reversed and we will continue to debit your bank account from the 25th of January 2022. Furthermore, we confirm that an arrangement to pay the unmet premiums was created and an email containing our banking details was sent to your email. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life